September 26, 2018Policy Report

Case Study: Montgomery County

Local/ Local Government Fellows/ 2018/

montgomery-co-cover-1Montgomery County, MD Connects Frequent 911 Callers to Comprehensive Support 

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Montgomery County, Maryland has experienced a steady increase in 911 calls for emergency medical services (EMS) in recent years. Among the nearly 84,000 calls to 911 for EMS in Montgomery County in 2013, the 100 most frequent callers were responsible for 3% (over 2,500 calls) of the call load. These residents were usually experiencing non-emergency events that often stemmed from behavioral health issues, substance abuse challenges, chronic illnesses, or a combination of these factors. They also often lacked knowledge of the non-emergency resources available to them.