September 26, 2018Policy Report

Case Study: Louisville

Local/ Local Government Fellows/ 2018/

louisville-cover-1Louisville Goes Lean to Help Low-Income Residents Cover Home Energy BillsĀ 

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Louisville residents living at or below 130% of the federal poverty line rely on the Low-Income Home Energy Assistance Program (LIHEAP) to help cover costly home energy bills each year. However, the local LIHEAP application process was inefficient and time consuming, requiring residents to make multiple in-person visits and wait in long lines to complete their applications. The application process was inefficient for Louisville government staff as well, leaving them too little time to serve all eligible clients and award all available local LIHEAP funds.