December 20, 2018Policy Report

Case Study: Dallas


Dallas Forms Multidisciplinary Team to Respond to Mental Health 911 Calls

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In the City of Dallas, in recent years, there has been an increasing number of 911 calls from people who require mental health assistance. Traditionally, the response has been to transport these people to local emergency departments or, if medically stable, arrest and book them in the Dallas County Jail, where they can receive psychiatric services. Between 2012 and 2015, the number of 911 mental health calls requiring an ambulance response increased by 59% (from 2,176 to 3,452 calls). The South Central Dallas Patrol District saw the bulk of that increase during 2012 and 2015 – from 382 to 706 calls, the equivalent of an 85% spike.