January 5, 2018Policy Report

Case Study: Atlanta

Local/ Local Government Fellows/ 2018/

atlanta-case-study-cover-pageTo Better Serve Residents, Atlanta Recreated its Performance Management System to First Meet the Needs of City Departments

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Former Atlanta Mayor Kasim Reed’s Office of Innovation Delivery and Performance reinstituted and reimagined the city’s performance management system in late 2012. The City placed departmental staff at the center of the effort and focused foremost on how data collection and review could help city staff better deliver services and respond to the needs of residents. This unique approach was in stark contrast to traditional performance management systems, which focus on first serving the needs of the Mayor and government agency leaders.